We have developed a policy to protect patient Personal Information in compliance with privacy legislation.
Personal information means information or an opinion about an individual, or an individual who is reasonably identifiable. Sensitive Information such as a person’s health information is included in the definition of Personal Information.
How and why we collect, use and disclose your Personal Information.
What Personal Information do we keep on record:
Your name, address, date of birth, contact details
Your current and past medical information and other sensitive information
Medicare number and / or health insurance information
Previous / current drugs or treatments used by you and allergies
How do we obtain your Personal Information:
Directly from you via completing an initial questionnaire or during a consultation
From an individually legally responsible for you
A doctor or specialist referral who is following your treatment
From your Workers Compensation insurer, or employer following your treatment
Why do we collect, hold, use and disclose Personal Information:
In order to communicate with you in relation your current treatment or in relation to other treatments, services or products that may be of interest or suitable for you
To provide the best health services to you
To comply with our legal obligations
To assist in managing our accounts and administrative services
Why may we disclose your Personal Information to third parties:
We may provide your Personal Information to Workers Compensation Organisations, your health fund and Medicare
Where there is a risk and/or serious and imminent threat to a patient’s life, health or safety
Personal Information such as health insurance cards and credit card information may be passed on to banks through our merchant facility in order to process payment
It is important for us that we work with third parties that we respect and trust, although we cannot control or monitor how these third parties will use, disclose or dispose of your Personal Information once it has been provided to them. We only provide third parties with the Personal Information specifically required to perform the required service or as required by law.
We may also use your Personal Information to provide you with information about products, services promotions which may be relevant or suitable to you. If you do not want to receive these communications, you can opt-out at any time by contacting our Privacy Officer. To the extent required by law, on all marketing email communications to you, we will include a functioning Opt-Out facility.
Cookies and Google Analytics
These tools are an important way for us to improve our services and our Website.
Third Party Links on our Website
If you have any questions or concerns in relation to your Personal Information
If you would like to discuss, access or correct your Personal Information you can contact our Privacy Officer at via email:
Attention: Privacy Officer
You can also contact our Privacy Officer if you would like to make a complaint or have any concerns. We will handle and investigate any concerns or complaints as promptly as possible. In the first instance we will contact you via email.
If you do not believe your complaint has been satisfactorily resolved, you can refer your complaint to the Office of the Australian Information Commissioner’s (OAIC's) hotline service on 1300 363 992 or visit the OAIC 's website at www.oaic.gov.au.